Dispute Policy
Last updated: August 2026
This Dispute Policy explains how TradeLink Hub handles disagreements between customers and tradespeople.
Opening a dispute
Either party can open a dispute from the job workspace if work is incomplete, differs from the agreement, or a payment or communication issue arises.
Start a dispute now
Open your dashboard and choose the Disputes tab, then pick the job. Choose a reason, describe what happened and attach photos or video links as evidence.
Go to my jobsWhat happens next
Opening a dispute pauses any pending payout while our team reviews the case. Both parties will be asked for information.
Resolution
Admin may resolve a dispute in favour of the customer (refund) or the tradesperson (payout release), or close it. Outcomes are based on the evidence provided.
No automatic refunds
TradeLink Hub does not automatically issue refunds. Each case is assessed individually.